Entry to our venues are subject to the following conditions:

  • Children 3 years and under can be admitted without a ticket (subject to change depending on event). Children without a ticket must not occupy a seat and must be supervised by an adult at all times.
  • All guests may be subject to a search, including bags, clothes and other possessions, when entering our venues. Searches may also be carried out while inside our venues or when leaving it. Guests who don't agree to be searched may be denied entry or ejected from our venues.
  • The right of admission is reserved and is subject to the seller's and the venue's Conditions of Entry. Late arrival may result in non-admittance until a suitable break in the performance.
  • Whenever a guest is not admitted to enter our venues or when a guest is ejected from it for any reason stated in these Conditions, no refunds, exchanges or cancellations will be allowed in respect to the ticket.
  • Merchandise related to an event may only be sold by registered parties and may not be sold or resold on hotels or areas adjacent to hotels.

The following items ARE allowed

  • Binoculars and Bags containing merchandise purchased in our venues. Please check specific event information for more information.

The following items are PROHIBITED and therefore NOT permitted in our venues and are subject to change depending on specific event requirements:

  • Cameras (see below Camera Policy), Bags, Backpacks, Briefcases, Coolers, Glass Bottles, Cans, Alcoholic Beverages, Thermoses, Video Cameras, Recording Devices, Professional cameras and tripods, Pets (only service animals are permitted), Aerosol Cans, Firearms, Knives (incl. pocket knives), Box Cutters or Weapons of any kind, Chains, Hanging Banners, Signs, Sticks, Poles, Laser Pointers, Noise Makers, Whistles, Air Horns, Bull Horns, Fireworks, Clothing containing vulgar language, Drugs, Narcotics, Illegal Substances, Pepper Spray, Mace and any item deemed by management to be dangerous or inappropriate.

Guests may not bring food and/or beverage items into our venues during events. The only exception is unopened plastic water bottles or guests who have special dietary, medical or religious requirements. Guests must dispose of the unauthorized items prior to entering our venues or return them to their vehicle/hotel room. We will assist in cloaking items. Prohibited items that are discovered during inspections at entrances must either be removed from the venue or discarded. We will provide a cloaked storage area for only some items. Unlawful items that are discovered during security inspections are subject to being confiscated and the person in possession of those items will be handed over to the police.

Our camera policy will vary event to event based on promoter guidelines and performers requirements.
Our venues prohibit the use of professional photography and video equipment within the venue at all times unless used by registered media personnel, media personnel can contact our staff if assistance is required.
The below details constitute a prohibited camera:
- Detachable lens camera's.
- SLR camera's.
- Camera's greater than pocket size.
- Camera's with a zoom lens of greater than 35mm.
Feel free to contact the Cotai Ticketing™ to receive up to date information on the camera policy for an upcoming event.

Proper behavior is expected from all of our guests. Foul/abusive language and/or overly rowdy behavior will not be tolerated and will be cause for ejection from our venues. If actions of this type occur near you, please notify the nearest ushers or Safety/Security Representative immediately. Please retain your ticket for our ushers to verify proper seat location. Adults should ensure that children are in possession of their own ticket. This will facilitate reuniting the child with parents should they become separated.

  • Sit only in your assigned seat to avoid inconveniencing other guests.
  • Keep aisles clear at all times; emergency situations require that stairways be kept clear. Guests sitting or standing in our venues aisles jeopardize the safety of others.
  • Be prepared to show your ticket each time you enter your assigned seating section.

Guests who attend events at our venues expect to have a good time. As such, it is our duty to ensure that those guests who drink alcoholic beverages do so responsibly. The following is a list of the alcohol policies instituted at our venues.

  • Guests will not be permitted to bring alcoholic beverages into our venues.
  • Guests will not be allowed to enter our venues if they appear intoxicated.
  • Alcohol is sold at all events and shows on a case-by-case basis.
  • Limit of 2 beers per purchase.
  • Alcoholic beverages are not vended in the seating areas.
  • Beer sales are shut off at the end of halftime/intermission or earlier at management's discretion.
  • Drunk and disorderly behavior as well as violation of any alcohol policy will result in rejection from our venues without refund.

Our venues are smoke free facilities. Smoking is permitted in designated areas outside our venues, please approach our staff for directions. Smoking areas are open at halftime or intermission of performances and events. Note: some events or concerts do not have intermission.