Buy tickets securely, online, day or night, 365 days a year
To book tickets via the internet, please click here
Our telephone booking service is open from 10am-10pm, 7 days a week. Please have your credit card details and contact information ready for your purchase. Please note, you must be the credit card holder in order to make a booking using this service.

To speak to a Customer Service Representative:
Macau: +853 2882 8818
Hong Kong: +852 6333 6660
China: 4001 20 6618
US & Canada: 1-855-234-4410
Singapore: 800-852-3120
Japan: 0506-86-48043
Philippines: 63-2-83953370

Tickets for select events can be purchased through our ticketing partners.
To make a booking in person, please visit one of our Box Office locations:

Porte Cochere Box Office
Located opposite Resort Concierge just inside the Hotel Main Lobby of The Venetian® Macao-Resort-Hotel
Open 10am-10pm daily

Cotai Arena Box Office (Hotel West Lobby)
Located at the West Lobby area of The Venetian® Macao-Resort-Hotel
Open 10am-10pm daily


Sands Main Entrance Box Office
Located at Sands Casino Main Entrance, Sands® Macao
Open 10am-12pm; 1pm-7pm; 8pm-10pm daily

Sands® Cotai Central Box Office
Located near Holiday Inn® Macao Main Lobby
Located near Sheraton Grand Macao Hotel Main Lobby
Open 10am-10pm daily

Located at Main Lobby Hotel Services Area
Open 10am-10pm daily


To collect tickets purchased over the internet or telephone, please visit any of the above locations. We recommend collecting your tickets at least 1 hour prior to the commencement of any event to avoid delays.

Note: Please ensure that you are the credit card / CUP card / Alipay Account registered owner. You are required to present the credit card / CUP card / Alipay Account ID used for payment along with a valid photo ID when collecting your ticket(s). We will require all patrons to sign an acknowledgement receipt at the counter when collecting ticket(s). If you wish to appoint someone else to collect your ticket(s), the authorized party is required to present the following items at any of our pickup locations.

  • A letter of authorization signed by the credit card / CUP card / Alipay Account holder as well as the photocopy of his/her photo ID
  • A front photocopy of the *credit card / *CUP card / Alipay Account details used for payment (this document will be collected)
  • The authorized party must present his/her valid photo ID for verification.

Cotai Ticketing reserves the right not to release ticket(s) if the above documents are not present at point of collection. In the event of dispute, suspicion of fraud (including illicit ticket sale at a premium price), Cotai Ticketing reserves the right to void your ticket(s).